FAQs - Art Prints

What are your art prints made from?

All art prints are a gallery quality giclée print using museum grade pigment inks for long-lasting rich colour and detail, printed on premium matte 200gsm archival fine art paper.

What is giclée?

A giclée print refers to an archival print made from an inkjet printer equipped with a highly permanent set of inks in a wide range of colours. Giclée prints are amongst the best fine art reproductions available today, and are used for gallery and museum exhibitions.

Can I order the print framed and/or with a mount?

Yes! All art is available framed (ready to hang) or unframed. You can also add a mount if you wish (the white cardboard border that sits in-front of the print)

Who owns my piece?

Camilles Universe retains all rights to all artwork created and sold on this website, and retains the right to make reproductions of any and all artwork.

Shipping

Do you ship overseas?

Yes! We offer free worldwide shipping. All prints are shipped from the nearest production facility (UK, EU, US, or AU) for faster, eco-friendly delivery.

Am I responsible for customs fees/import taxes?

Yes, you must pay these upon your shipments arrival.

How long will it take for my print to arrive?

There is a 48hr processing time. Shipping is a further 3–10 business days depending on location. Delivery details will be provided in your confirmation email.

I entered the incorrect address, how do I change it?

If you entered the incorrect address, please email me straight away so I can amend your order. I am unable to change the delivery address if your parcel has already been shipped.

Delayed or lost in transit?

While we aim to provide all customers with accurate delivery time frames, there may be circumstances where delivery is delayed because of events beyond our control. If this happens, we will do our best to arrange for your order to be delivered as soon as possible, but we will not be liable for any losses caused as a result of the delay.

  • Katharina Lou is not liable for orders lost in transit. We recommend submitting an enquiry with Aus Post. Aus Post Link - Delivery Issue 
  • Feel free to reach out to customercare@katharinalou.com and we’ll process an enquiry from our end as well.
  • To best track your delivery, we recommend downloading the AUS POST APP
  • It’s the customers responsibility to continue the follow up with the courier.

Returns

Can I return my order?

All sales are final. Each art print is made to order to reduce wastage, so we do not accept returns, exchanges or cancellations. Please be sure to read descriptions carefully before purchasing.

What if my order is damaged?

If your order is damaged or you receive the wrong item please email hello@camillesuniverse.com with your name, order number, and photos of the damage or wrong item and we will be happy to assist you.

What if my tracking says delivered but i didn't receive it?

In the event that your order shows as delivered but you haven't receive your shipment, please contact the courier and local postal service with the tracking number shown in your shipping notification. Your package might be waiting for you to pick up at your nearest post office.